Delivery & Shipping Information
Updated September 2024
Singapore Customers
Free delivery on all local orders above 80SGD. For orders less than 80SGD, delivery is $12 flat. Orders are dispatched on Mondays - you will receive an email notification with delivery details.
For self-collection, please arrange an appointment within one week of order confirmation. Please click here for contact details and nursery address.
Payment methods:
Paynow (via Hitpay) - Preferred
Visa/Mastercard
Shop Pay/Apple Pay/Google Pay
Paypal
New for 2024:
Grab Pay, Paylater by Grab, Atome, Shopee Pay, Shopback
International Customers
Buyers are strongly encouraged to read through the details below before placing an order.
Export Permits
An export permit (Phytosanitary and/or CITES) is mandatory for all international orders. Black Toe Tropicals cannot ship internationally without the required permits. Please add the item "Export Permits" to your cart before checkout.
If an international order is placed without export permits, the order will be cancelled after 48 hours. A full refund will be issued, less non-refundable transaction fees charged by Shopify and our payment platform providers.
Please ensure you have a valid import permit if required by your country’s PPA, which will need to be forwarded to us for attachment to your parcel. Please email all additional permits and documentation to surin@blacktoetropicals.com. Black Toe Tropicals will not be held responsible for confiscation of orders by immigration if found to be lacking the required import permits and/or documents from the buyer.
Black Toe Tropicals does its best to ensure that internationally exported plants are healthy and pest and disease-free upon dispatch. It is the buyer's responsibility to ascertain the import requirements of your local Plant Protection Authority (PPA) to ensure a successful import.
Additionally, buyers should be experienced in post-arrival care and recuperation techniques to ensure the survival of shipped plants. Please read the blog post "Post-import Care & Acclimatisation" for a detailed guide on how to acclimatise and harden your new plants.
Treatment
Plants are dipped in 0.2%(v/v) Abamectin and 0.2%(w/v) Thiram.
Packaging
All plants are shipped bareroot, with each plant labelled and packed into a resealable bag. All orders are shipped in sealed styrofoam boxes with sufficient padding and void filler.
Shipping
Orders are consolidated and shipped out every 2 weeks. All orders are shipped from Singapore via DHL Express Worldwide. A tracking link will be shared upon dispatch of your order. Please bear with us as we refine our shipping fees, destinations and other processes. All updates will be made clear here and in the shop announcements.
Transit Time by Destination:
Canada - 3-4 days
Japan - 2-3 days
USA - 3-4 days
Duties & Taxes
Black Toe Tropicals exports all orders delivery duty paid (DDP), which means that all duties and taxes incurred at the importing country are initially covered by us. This expedites the customs clearance process and ensures your plants get to you as quickly as possible. Shortly upon receipt of the order, the buyer will be invoiced by us for any duties and taxes incurred, as-is, with no markup.
Payment Methods
- Visa
- Mastercard
- Paypal